Australians are being warned about the potential risks of online shopping, such as unwittingly gifting loved ones products with hidden malware or compromising their own cybersecurity. Damien Manuel, the chair of the Australian Information Security Association, cautions that shoppers who are tempted by overseas and smaller retailers offering bargains during the holiday season are particularly vulnerable. He advises paying close attention to where products are made and where online retailers are based, as personal data may be unknowingly shared, making individuals more susceptible to cyberattacks or being spied on.
Mr. Manuel emphasizes that just because something is cheap doesn’t mean it’s safe, as it could be a tactic to collect data and sell it to third parties. He expresses concern about consumers handing over personal information, such as names, addresses, and credit card numbers, without considering where it will end up. Additionally, he warns that any device connected to the internet, including smart soundbars, speakers, toys, baby monitors, home security devices, and even seemingly innocuous items like robot vacuum cleaners, pose a security risk. Some of these devices may have hidden cameras that capture and transmit data back to the manufacturer for undisclosed purposes.
The problem of online identity crime and misuse is on the rise, with one-fifth of Australians falling victim to such crimes in the past year, according to a survey by the Australian Institute of Criminology. Fraud and scams, particularly related to online shopping, are common ways in which individuals are targeted. To mitigate these risks, Mr. Manuel suggests checking the locations of manufacturers, retailers, and websites, as privacy regulations vary across jurisdictions. He also highlights the vulnerability of individuals who have already been hacked, as their personal details may already be circulating on the dark web.
Dr. Eloise Zoppos from Monash University’s Australian Consumer and Retail Studies research unit offers simple ways to protect oneself when shopping online. Their research shows that many Australians choose to have parcels sent to a PO box instead of disclosing their personal address. However, Dr. Zoppos advises browsing trusted retailers, reading online reviews, and only purchasing from shops with a reputable online presence. Using third-party payment platforms with buyer protections, such as PayPal, is another recommended safeguard. Dr. Zoppos also acknowledges that there are secure overseas retailers, despite longer shipping times, and urges consumers to prioritize safety over the allure of the best deal.
In conclusion, Australians are urged to exercise caution when shopping online to avoid inadvertently compromising their cybersecurity or gifting products with hidden malware. It is important to be mindful of where products are made and where online retailers are based, as well as the potential risks posed by internet-connected devices. Taking proactive measures, such as checking the credibility of retailers, using secure payment platforms, and prioritizing personal safety over deals, can help individuals protect themselves while enjoying the convenience of online shopping.