Qantas Group is urging customers to use their COVID-era travel credits before the December 31 deadline. Customers can book a trip and even travel until December 2024. To assist customers in locating their credits, Qantas has launched a new “Find My Credit” tool. This tool helps customers locate bookings that may be up to three years old and have undergone multiple changes due to border restrictions during the pandemic. Qantas Group Chief Customer Officer, Markus Svensson, acknowledged the complexity of managing millions of bookings on hold for up to three years. Customers who make early bookings using COVID credits by July 31 will receive double Qantas Frequent Flyer points. Those who do not wish to book can choose to claim refunds for their credits. While a significant amount of COVID-era travel credits will expire by the end of 2023, the figure has decreased from the $2 billion in credits issued during the sudden border closures in March 2020. Qantas has made improvements to their systems and extended the expiry date multiple times to assist customers. To use the “Find My Credit” tool, customers can visit the Qantas website and enter their original booking reference, surname, or email to search for their COVID credits. The tool will send the results via email, regardless of the age of the booking or if it has been reissued or converted to a Qantas Pass. Jetstar customers can use LiveChat or the voucher balance checker on the Jetstar website for assistance. Customers who book flights using their credits before July 31 can earn double Qantas points by registering on the website and booking an eligible flight. Refunds are available for approximately 80% of customers with COVID credits. Customers who booked directly through Qantas can request a refund by calling the provided number, while those who booked through a travel agent should contact the agent directly. Customers without the option of a refund but who can no longer use their credit are encouraged to contact Qantas to discuss their situation.