The parcel delivery firm in Britain had to disable the AI function in their chat systems after a customer managed to coax the system into composing a poem about how bad the company’s customer service was. The frustrated user asked the system to write a poem about the company’s terrible customer service instead of providing them with the necessary customer service number. Mr. Beauchamp, who initially tried to get the chatbot to provide information about the status of a parcel, encouraged the bot to swear and then asked it to compose the poem. An AI function was used within the chat system successfully for a number of years alongside its human customer service but an error occurred after a system update, which immediately led to the AI element being disabled and is being updated at the current time. The exchange with the bot was shared on social media and quickly went viral. Beauchamp shared his experience on social media and expressed that he still had not received the parcel. Dynamic Parcel Distribution (DPD) is a French parcel delivery firm that operates in Europe and offers air express service to the rest of the world.